Alex Sambvani on how Conversational AI is Transforming Restaurant Experiences

#97.
In this deep-dive episode, Josh sits down with Alex Sambvani to explore how AI is revolutionizing customer experiences in the restaurant industry. Alex shares valuable insights from his work at Slang and draws parallels to his time at Spotify, highlighting how personalization drives engagement across different sectors. They delve into the distinction between conversational and agentic AI, with Alex dispelling common misconceptions while emphasizing that well-implemented AI enhances rather than replaces human connection in hospitality settings.

Josh and Alex move from theoretical to practical as they explore how AI integration with restaurant systems can leverage data to personalize guest experiences, streamline operations, and ultimately drive business growth. Alex's enthusiasm for natural voice interactions and conversational design reveals a future where technology transparently serves both businesses and customers, creating seamless experiences that feel intuitive rather than intrusive.

Links and resources 📌

Visit meez: https://www.getmeez.com

Follow meez on Instagram: https://www.instagram.com/getmeez

Follow Josh on instagram: @joshlsharkey

Visit Slang: https://try.slang.ai/

Visit Alex: https://www.linkedin.com/in/alexsambvani

Audio chapters:

00:00 – Designing Conversations as Interfaces

02:55 – The Role of AI in Human Interaction

05:56 – Insights from Spotify: Human Behavior and Music

09:03 – Nostalgia and Music Preferences

11:59 – The Impact of Data-Driven Marketing

15:06 – Understanding Conversational Design

18:12 – The Nuances of Voice and Authenticity

23:25 – Understanding Voice AI Technology

25:01 – Misconceptions About AI Experiences

28:40 – Building Trust in AI Solutions

31:08 – The Future of Voice AI

34:07 – Agentic AI: The Next Level

38:03 – Integrating AI with Restaurant Systems

40:54 – Personal Use of AI Tools

46:19 – Leveraging Data for Business Growth